Privacy Policy
Last updated: January 2025
1. Introduction
LoyalBond ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
This policy is compliant with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents.
2. Information We Collect
Personal Information
We may collect the following personal information when you use our website or make a purchase:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating about your orders and account
- Sending marketing communications (with your consent)
- Improving our website and products
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Legal Basis for Processing (GDPR)
If you are in the EEA, we process your personal data based on:
- Contract performance: To fulfill your orders
- Consent: For marketing communications
- Legitimate interests: For website improvement and security
- Legal obligation: For tax and regulatory compliance
5. Your Rights
Depending on your location, you may have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at privacy@loyalbondpet.com.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal compliance.
7. Third-Party Sharing
We do not sell your personal data. We may share your information with:
- Payment processors (to process transactions)
- Shipping carriers (to deliver your orders)
- Service providers (hosting, analytics, customer support)
- Legal authorities when required by law
8. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
For privacy-related inquiries, please contact our Data Protection Officer at privacy@loyalbondpet.com or visit our Contact page.