Terms of Service

1. Acceptance of Terms

By accessing or using the LoyalBond website ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

LoyalBond provides an online platform for browsing and purchasing pet products, including but not limited to senior dog functional products, accessories, and care items. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

3. Eligibility

You must be at least 18 years of age to use this Service. By using our Service, you represent and warrant that you have the legal capacity to enter into binding agreements and comply with these Terms.

4. Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.

5. Products and Pricing

All product descriptions, images, and pricing are provided for informational purposes. We strive for accuracy but do not warrant that product descriptions or pricing are error-free. In the event of a pricing error, we reserve the right to cancel affected orders and issue refunds.

• Prices are listed in US Dollars (USD)
• Prices are subject to change without notice
• Product availability is subject to stock levels
• We reserve the right to limit quantities per customer

6. Orders and Payment

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline your order. Payment is required at the time of purchase. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

7. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy. Estimated delivery times are provided in good faith but are not guaranteed. Risk of loss and title for products pass to you upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our Return Policy. Please review our return policy before making a purchase.

9. Product Warranties

Unless otherwise stated, our products come with a limited warranty against manufacturing defects for a period of 90 days from the date of purchase. This warranty does not cover damage caused by misuse, normal wear and tear, or unauthorized modifications.

10. Intellectual Property

All content on the LoyalBond website, including text, graphics, logos, images, and software, is the property of LoyalBond or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content in connection with the Service. You are responsible for ensuring your content does not violate any third-party rights.

12. Limitation of Liability

To the maximum extent permitted by law, LoyalBond shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service or products. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless LoyalBond, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association. You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Contact Us

For questions about these Terms, please contact us at legal@loyalbondpet.com or visit our Contact page.